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Low-Income Assistance Strategy Review (EB-2014-0227)

On March 26, 2015, the Minister of Energy announced a proposed support program for low-income electricity consumers in Ontario.  At the Minister’s request, (read letter dated April 23, 2014) the OEB provided recommendations on a program design that would offer ongoing, and on-bill, rate assistance and we are pleased that the Minister largely endorsed our plan. Dubbed the Ontario Electricity Support Program, or OESP, it’s one of several programs to help customers with limited financial resources.

Over the past year, we consulted with social service agencies, utilities, low-income advocates, First Nations and Métis communities among others in the design of this new rate program. We also looked at programs in other jurisdictions and then provided our report with recommendations to the Minister (read the Minister’s response letter dated February 17, 2015).

Now, we are moving forward towards the full design and implementation of the OESP, set to be available on January 1, 2016.




Issue / Document


Mar 26-15

The Minister of Energy today announced the Ontario Electricity Support Program.

OEB Materials:

Minister’s news release:

* IMPORTANT: The OEB had originally recommended the recovery of costs in the form of a fixed charge applied to low-volume customers, while other customers like businesses and manufacturers would pay a volumetric charge.

The Minister has directed the OEB to implement a fully volumetric charge applied at an equal rate to all rate classes.

Nov 14-14

The Board has received the following comments on the Development of an Ongoing, Ratepayer-Funded, Electricity Bill Assistance Program:

Nov 10-14

The Board has posted the transcript from the November 6, 2014 Stakeholder Forum.

Nov 5-14

The Board has posted materials for the Stakeholder Forum being held on November 6, 2014. Materials include an agenda, two stakeholder presentations and instructions for participating in the meeting via WebEX.

Oct 23-14

The Board has issued a letter announcing a Stakeholder Forum on November 6, 2014. Stakeholders are invited to provide their input about the development of a rate-payer funded bill assistance program for low income electricity customers, referred to as the ‘Ontario Electricity Support Program’. Details about how to participate, including provisions for cost awards, are included in the letter.




Issue / Document


Jun 23-15

The OEB has issued a Supplementary Decision on Cost Eligibility.

Mar 20-15

The OEB has issued its decision and order on cost awards in relation to this consultation.

Feb 4-15

The OEB has issued a Notice of Hearing for Cost Awards.

Nov 25-14

The OEB has issued a Supplementary Decision on Cost Eligibility in relation to this consultation.

Nov 10-14

The OEB has received a late request for cost eligibility with respect to this consultation:

Oct 31-14

The OEB has issued its Decision on Cost Eligibility.

Oct 28-14

Requests for eligibility for cost awards with respect to this consultation are posted below.



The Board's Industry Relations Enquiry email is





Page last updated 2015-06-23

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