Contact OEB Consumer Relations
Have a Question? Have a Complaint?
The Ontario Energy Board wants to help…
If you have a question or complaint about an electricity or natural gas utility, an electricity retailer or a natural gas marketer, please let us know. As the regulator, part of our role is ensuring that companies follow all applicable laws and rules that we have authority to enforce. Refer to the list below to see what types of issues the OEB can help you with.
To contact us about an enquiry or complaint:
For questions on the Ontario Electricity Support Program (OESP), visit OntarioElectricitySupport.ca.
Information officers are available to serve you in English or French from Monday to Friday, 8:30 a.m. to 5:00 p.m. (Eastern Time).
1-877-632-2727 (toll-free within Ontario)
416-314-2455 (within Greater Toronto Area or from outside Canada)
TTY (for use with other TTY machines only):
1-844-621-9977 (toll-free within Ontario)
416-544-5190 (within Greater Toronto Area or from outside Canada)
Business hours: Monday - Friday, 8:30 a.m. to 5:00 p.m.
Ontario Energy Board
P.O. Box 2319
2300 Yonge Street, 27th Floor
Toronto, Ontario, Canada
What types of issues can the OEB help you with?
There are some issues we can help with and others where we suggest you try another source first. The following table lists some of them. If you are unsure whether we can help with your issue, please call our Consumer Relations Centre at one of the numbers listed above.
WHO TO CONTACT
|Your Electricity or Natural Gas Bill and Prices||Disagreement with charges that appear on your bill||Utility|
|Energy prices and how they are set||OEB|
|Complaint about your utility (read the steps for making a complaint about your utility)||Utility first, then OEB if complaint is not resolved|
|Ontario Electricity Support Program (OESP)||OntarioElectricitySupport.ca|
|Emergency Financial Assistance for low-income consumers (read more about emergency financial assistance)||Utility|
|Your Electricity or Natural Gas Service||Setting up a new account/moving||Utility|
|Energy Contracts||General information about signing or renewing contracts (read more about energy contracts)||OEB|
|Complaints about an electricity retailer or natural gas marketer (read the steps for making a complaint about retailers and marketers)||Retailer or Marketer first, then OEB if complaint is not resolved|
|General Energy Information||Request for OEB brochures/newsletters||OEB online brochure order form|
|Request for OEB consumer outreach representative to speak at your community event||OEB|
|Hot Water Heater Rentals||Complaints about hot water heater rental agents (read the Ministry of Consumer Services Consumer Alert – Hot Water Heater Rentals)||Ministry of Consumer Services|
|Other Products or Services:
3rd Party billing
Carbon Credit/ Offset
Home protection/ Insurance Plans
|The OEB does not regulate these products or services.||Ministry of Consumer Services|
|Landlord / Tenant Issues||The OEB does not regulate landlord / tenant issues.||Landlord and Tenant Board|
Steps for Making a Complaint OEB Customer Service Standards Accessibility at the OEB Glossary / Topic Index
Page last updated 2016-10-12