e-Filing Services
Energy Contracts - Disclosure Statement and Price Comparison Templates, Verification Scripts
Under new legal and regulatory requirements that came into force on January 1, 2011, new contracts and contract renewal forms must be accompanied by the applicable Board-approved Disclosure Statement(s) and by the applicable Price Comparison(s), generated using the Board-approved templates and with Part B completed by the electricity retailer or gas marketer in accordance with the Board’s instructions.
The Board-approved Disclosure Statements and the Board-approved Price Comparison templates can be downloaded using the links below. Electricity retailers and gas marketers are reminded of the following:
i. The Disclosure Statements to be used must be as approved by the Board. Among other things, this means all of the Disclosure Statements must be: (a) in colour; and (b) in the form published by the Board (including page size). Electricity retailers and gas marketers are not permitted to alter or redact the Disclosure Statements in any way except as permitted by the Disclosure Statements. Retailers and marketers may enter a document control number in the form field that appears in the lower right corner of the front page. The document control number must be in a font size no larger than Arial 8, and may be numeric, alphabetic, or alpha-numeric but may not include the retailer’s or marketer’s name or a date.
ii. The Price Comparison templates to be used must be as approved by the Board. Among other things, this means: (a) all Price Comparisons provided to low-volume consumers must be in colour and in legal-sized format; and (b) only the versions of the Price Comparison templates that have been fully pre-populated by the Board may be used. Electricity retailers and gas marketers are not permitted to alter or redact any portion of the template that has been pre-populated by the Board. Part B of a Price Comparison must be completed by the electricity retailer or gas marketer in accordance with the instructions contained in the applicable Board-approved template. Retailers and marketers may enter a document control number in the form field that appears in the lower right corner of the front page. The document control number must be in a font size no larger than Arial 8, and may be numeric, alphabetic, or alpha-numeric but may not include the retailer’s or marketer’s name or a date.
iii. The restated Electricity Retailer Code of Conduct and the Code of Conduct for Gas Marketers that came into force on January 1, 2011 set out rules pertaining to the provision of Disclosure Statements and Price Comparisons in a language other than English. The Board-approved Disclosure Statements are available from the Board in English, French and the other languages linked below:
Arabic
Chinese
Greek
Italian
Polish
Portuguese
Punjabi
Spanish
Tagalog
Tamil
VietnameseThe Board-approved Price Comparison templates are available from the Board in English and French.
DOWNLOADS
The following Board-approved Disclosure Statements and Price Comparison templates can be downloaded and printed. For details on how to download the documents and how to complete the Price Comparison templates, see the Downloading and Printing Instructions.
Disclosure Statements for Electricity Contracts
- Transactions in Person (where verification required) (8.5 x 14)
- Transactions in Person after consumer-initiated contact (where no verification required) (8.5 x 14)
- Contract Renewals/Extensions (8.5 x 14)
- Direct Mail Transactions (8.5 x 14)
- Internet (8.5 x 14)
Disclosure Statements for Natural Gas Contracts
- Transactions in Person (where verification required) (8.5 x 11)
- Transactions in Person after consumer-initiated contact (where no verification required) (8.5 x 11)
- Contract Renewals/Extensions (8.5 x 14)
- Direct Mail Transactions (8.5 x 11)
- Internet (8.5 x 14)
Price Comparison Templates for Electricity Contracts
Documents valid from May 1, 2013 - October 31, 2013:
- Residential Consumers (8.5 x 14)
- Non-Residential Consumers (8.5 x 14)
Documents valid from November 1, 2012 - April 30, 2013:
- Residential Consumers (8.5 x 14)
- Non-Residential Consumers (8.5 x 14)
Price Comparison Templates for Natural Gas Contracts
Documents valid from April 1, 2013 - June 30, 2013 (except where noted):
- Enbridge Residential Consumers (8.5 x 14)
- Enbridge Non-Residential Consumers (8.5 x 14)
- NRG Residential Consumers (8.5 x 14)
- NRG Non-Residential Consumers (8.5 x 14)
- Union Residential Consumers:
- Eastern (8.5 x 14)
- Fort Frances (8.5 x 14)
- Northern (8.5 x 14)
- Northwestern (8.5 x 14)
- Southern (8.5 x 14)
- Union Non-Residential Consumers:
- Eastern (8.5 x 14)
- Fort Frances (8.5 x 14)
- Northern (8.5 x 14)
- Northwestern (8.5 x 14)
- Southern (8.5 x 14)
Documents valid from January 1, 2013 - March 31, 2013 (except where noted):
- Enbridge Residential Consumers (8.5 x 14)
- Enbridge Non-Residential Consumers (8.5 x 14)
- Kitchener Utilities (valid from July 1, 2012)
- Kitchener Utilities Residential Consumers (8.5 x 14)
- Kitchener Utilities Non-Residential Consumers (8.5 x 14)
- NRG Residential Consumers (8.5 x 14)
- NRG Non-Residential Consumers (8.5 x 14)
- Union Residential Consumers:
- Eastern (8.5 x 14)
- Fort Frances (8.5 x 14)
- Northern (8.5 x 14)
- Northwestern (8.5 x 14)
- Southern (8.5 x 14)
- Union Non-Residential Consumers:
- Eastern (8.5 x 14)
- Fort Frances (8.5 x 14)
- Northern (8.5 x 14)
- Northwestern (8.5 x 14)
- Southern (8.5 x 14)
- Utilities Kingston (valid from November 1, 2012)
- Utilities Kingston Residential Consumers (8.5 x 14)
- Utilities Kingston Non-Residential Consumers (8.5 x 14)
Dec 24, 2010 - The Board has posted updated scripts for verification and renewal for use by suppliers.
Verification and Renewal Scripts
DOWNLOADING AND PRINTING INSTRUCTIONS
INSTRUCTIONS FOR PRINTING DISCLOSURE STATEMENTS
The Disclosure Statements are downloadable and in camera-ready format, and are presented in portable document format (PDF). The Disclosure Statements can be printed in a manner that allows for carbon capture if desired.
INSTRUCTIONS FOR COMPLETING AND PRINTING PRICE COMPARISON TEMPLATES:
The Price Comparison templates are provided in Word format.
Completing and saving information:
Open the template and save it to your computer. Click on the field to be completed, and insert your text in Arial 11 font or larger. If you need more space, you may use a second page.
Printing the templates:
The Price Comparison templates can be printed in a manner that allows for carbon capture if desired.
CONTACT
If you have any questions, please contact the Market Operations Hotline at market.operations@ontarioenergyboard.ca or at 416-440-7604. The Board’s toll free number is 1-888-632-6273.
Page last updated 2013-04-12
