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Compliance and Enforcement

Enforcement Proceedings

The objective of the Board’s Enforcement Process is to hold accountable persons who breach their statutory or regulatory duties.

The Board must issue a Notice of Intention to Make an Order (a “Notice”) which sets out the reasons for the proposed order and advises that the person may, within 15 days, give notice requiring the Board to hold a hearing.  The Board may make an order if no notice requiring a hearing is given.  The Board is not bound by the proposed action in the Notice.

A person may give the Board a written assurance of voluntary compliance which has the same force and effect as an order of the Board.

This page sets out (1) Notices issued by the Board and orders issued pursuant to those Notices, whether or not the Board is required to hold a hearing; and (2)  Assurances of Voluntary Compliance.

 

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Oct 27, 2014

Summitt Energy Management Inc.

EB-2014-0308

The Board has accepted an Assurance of Voluntary Compliance from Summitt Energy Management Inc. The Assurance responds to non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments. 

Oct 27, 2014

Oct 27, 2014

Active Energy Inc./Active Energy Corp.

EB-2014-0309

The Board has accepted an Assurance of Voluntary Compliance from Active Energy Inc. / Active Energy Corp. The Assurance responds to non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments. 

Oct 27, 2014

May 15, 2014

Active Energy Inc./Active Energy Corp.

EB-2013-0394

The Board has accepted an Assurance of Voluntary Compliance from Active Energy Inc. and Active Energy Corp.  The Assurance responds to non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments.

May 15, 2014

Apr 4, 2014

Just Energy Ontario L.P.

EB-2013-0393

The Board has accepted an Assurance of Voluntary Compliance from Just Energy Ontario L.P. The Assurance responds to non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments.

Apr 4, 2014

Feb 3, 2014

Sunwave Gas & Power Inc.

EB-2013-0384

The Board has accepted an Assurance of Voluntary Compliance from Sunwave Gas & Power Inc.  The Assurance responds to non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments. 

Feb 3, 2014

Dec 11, 2013

Summitt Energy Management Inc.

EB-2013-0386

The Board has accepted an Assurance of Voluntary Compliance from Summitt Energy Management Inc. The Assurance responds to non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments. 

Dec 11, 2013

Dec 5, 2013

Just Energy Ontario L.P.

EB-2013-0385

The Board has accepted an Assurance of Voluntary Compliance from Just Energy Ontario L.P. The Assurance responds to non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments. 

Dec 5, 2013

Nov 14, 2013

Just Energy Ontario L.P.

EB-2013-0392

The Board gave written notice to Just Energy Ontario LP that it intends to make an order to comply and pay an administrative penalty concerning allegations of non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments.

Apr 4, 2014

Sep 4, 2013

Energhx Green Energy Corporation

EB-2013-0318

The Board gave written notice to Energhx Green Energy Corporation concerning allegations of non-compliance related to the Ontario Energy Board Act, 1998. The Board intends to make an order revoking Energhx’s electricity retailer and gas marketer licences.

Feb 6, 2014

Jan 2, 2013

Just Energy Ontario L.P. 

EB-2012-0443

The Board has accepted an Assurance of Voluntary Compliance by Just Energy Ontario L.P. The Assurance responds to non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments.

Jan 2, 2013

Dec 19, 2012

morEnergy Savings Corp. / Blue Power Distributed Energy Corp.

EB-2012-0359

The Board gave written notice to morEnergy / Blue Power concerning allegations of non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments.  The Board intends to make an order requiring morEnergy / Blue Power to comply and to pay an administrative penalty. The Board also intends to make an order suspending or revoking morEnergy / Blue Power’s gas marketer and electricity retailer licences.  The Board has also issued an Interim Order for immediate compliance. 

Jul 18, 2013

July 26, 2012

morEnergy Savings Corp. and Blue Power Distributed Energy Corp.

EB-2012-0282

The Board gave written notice to morEnergy/Blue Power concerning allegations of non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments.  The Board intends to make an order requiring morEnergy/Blue Power to comply and to pay an administrative penalty.

Jul 18, 2013

July 19, 2012

Canada Energy Wholesalers Ltd.

EB-2012-0279

The Board has accepted an Assurance of Voluntary Compliance by Canada Energy Wholesalers Ltd. The Assurance responds to non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments.

Jul 19, 2012

July 19, 2012

GreenPlus Points Inc.

EB-2012-0308

The Board gave written notice to GreenPlus Points Inc. concerning the non-payment of their annual licence fee.  The Board intends to make an order revoking the licence.

Aug 23, 2012

July 19, 2012

Thunder Bay Fine Papers Inc.

EB-2012-0309

The Board gave written notice to Thunder Bay Fine Papers Inc. concerning the non-payment of their annual licence fee.  The Board intends to make an order revoking the licence.

Aug 23, 2012

July 10, 2012 

Access Gas Services (Ontario) Inc.
 

EB-2012-0278 

The Board gave written notice to Access Gas concerning allegations of non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments.  The Board intends to make an order requiring Access Gas to comply and to pay an administrative penalty.

Jul 31, 2012

July 10, 2012 

Energhx Green Energy Corp.

EB-2012-0280 

The Board gave written notice to Energhx concerning allegations of non-compliance related to a condition of its licence certifying it complies with the requirements of the Energy Consumer Protection Act, 2010 and supporting regulatory instruments.  The Board intends to make an order suspending Energhx’s licence.

Jul 31, 2012

July 10, 2012 

Hudson Energy Canada Corp.

EB-2012-0281 

The Board gave written notice to Hudson Energy concerning allegations of non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments.  The Board intends to make an order requiring Hudson Energy to comply and to pay an administrative penalty.

Jul 31, 2012

July 10, 2012

Onit Energy Ltd.

EB-2012-0283

The Board gave written notice to Onit Energy concerning allegations of non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments.  The Board intends to make an order requiring Onit Energy to comply and to pay an administrative penalty.

Jul 31, 2012

Sep 20, 2011

Direct Energy Marketing Limited

EB-2011-0347

The Board has accepted an Assurance of Voluntary Compliance by Direct Energy. The Assurance responds to a Board staff inspection of Direct Energy’s business practice in calculating early termination fees.

Sep 20, 2011

Aug 25, 2011

Active Energy Inc./Active Energy Corp.
 

EB-2011-0306

The Board gave written notice to Active Energy concerning allegations of non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments.  The Board intends to make an order requiring Active Energy to comply, to pay an administrative penalty, and to suspend activities to enter into and renew contracts until the identified non-compliances have been remedied.

Sep 12, 2011

Aug 25, 2011

Ag Energy Co-operative Ltd.
 

EB-2011-0307

The Board gave written notice to Ag Energy Co-operative concerning allegations of non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments.  The Board intends to make an order requiring Ag Energy to comply, to pay an administrative penalty, and to suspend activities to enter into and renew contracts until the identified non-compliances have been remedied.

Sep 12, 2011

Aug 25, 2011

Bullfrog Power Inc.
 

EB-2011-0308

The Board gave written notice to Bullfrog Power concerning allegations of non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments.  The Board intends to make an order requiring Bullfrog Power to comply and to pay an administrative penalty.

Sep 12, 2011

Aug 25, 2011

Canadian RiteRate Energy Corporation
 

EB-2011-0309

The Board gave written notice to Canadian RiteRate concerning allegations of non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments.  The Board intends to make an order requiring Canadian RiteRate to comply and to pay an administrative penalty.

Sep 12, 2011

Aug 25, 2011

Direct Energy Marketing Limited
 

EB-2011-0310

The Board gave written notice to Direct Energy concerning allegations of non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments.  The Board intends to make an order requiring Direct Energy to comply and to pay an administrative penalty.

Sep 12, 2011

Aug 25, 2011

Energhx Green Energy Corporation
 

EB-2011-0311

The Board gave written notice to Energhx concerning allegations of non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments.  The Board intends to make an order requiring Energhx to comply, to pay an administrative penalty, and to suspend activities to enter into and renew contracts until the identified non-compliances have been remedied.

Jul 18, 2013

Aug 25, 2011

Just Energy Ontario L.P.
 

EB-2011-0312

The Board gave written notice to Just Energy concerning allegations of non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments.  The Board intends to make an order requiring Just Energy to comply and to pay an administrative penalty.

Sep 12, 2011

Aug 25, 2011

morEnergy Savings Corp./Blue Power Distributed Energy Corp.
 

EB-2011-0313

The Board gave written notice to morEnergy/Blue Power concerning allegations of non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments.  The Board intends to make an order requiring morEnergy/Blue Power to comply, to pay an administrative penalty, and to suspend activities to enter into and renew contracts until the identified non-compliances have been remedied.

Sep 12, 2011

Aug 25, 2011

MxEnergy Canada Ltd.
 

EB-2011-0314

The Board gave written notice to MxEnergy concerning allegations of non-compliance related to a condition of its licence certifying it complies with the requirements of the Energy Consumer Protection Act, 2010 and supporting regulatory instruments.  The Board intends to make an order revoking MxEnergy’s licence

Sep 13, 2011

Aug 25, 2011

Planet Energy (Ontario) Corp.
 

EB-2011-0315

The Board gave written notice to Planet Energy concerning allegations of non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments.  The Board intends to make an order requiring Planet Energy to comply and to pay an administrative penalty.

Sep 12, 2011

Aug 25, 2011

Summitt Energy Management Inc.
 

EB-2011-0316

The Board gave written notice to Summitt Energy concerning allegations of non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments.  The Board intends to make an order requiring Summitt Energy to comply and to pay an administrative penalty.

Jun 14, 2012

Aug 25, 2011

Superior Energy Management Electricity LP/Superior Energy Management Gas LP
 

EB-2011-0317

The Board gave written notice to Superior Energy concerning allegations of non-compliance related to the Energy Consumer Protection Act, 2010 and supporting regulatory instruments.  The Board intends to make an order requiring Superior Energy to comply and to pay an administrative penalty.

Sep 12, 2011

Jun 17, 2010

Summitt Energy Management Inc.
 

EB-2010-0221

The Board gave written notice to Summitt Energy concerning allegations related to unfair practices engaged in by sales agents.  The Board intends to make an order requiring Summitt Energy to comply, to pay an administrative penalty, and to suspend Summitt Energy’s licence.

Apr 25, 2013

Aug 4, 2009

Toronto Hydro-Electric System Limited
 

EB-2009-0308

The Board gave notice to Toronto Hydro concerning allegations of non-compliance related to smart metering and smart sub-metering in new condominiums.  The Board intends to make an order for compliance and to remedy contraventions that have occurred or prevent further contraventions.

Feb 22, 2010

Apr 23, 2009

Direct Energy Marketing Limited
 

EB-2009-0117

The Board gave notice to Direct Energy Marketing Limited concerning allegations of a sales agent making false, misleading or deceptive statements to a consumer.  The Board intends to make an order requiring Universal Energy to pay an administrative penalty.

May 5, 2009

Apr 23, 2009

Universal Energy Corporation
 

EB-2009-0118

The Board gave notice to Universal Energy concerning allegations of sales agents making false, misleading or deceptive statements to consumers.  The Board intends to make an order requiring Universal Energy to pay an administrative penalty.

Apr 24, 2009

Dec 22, 2008

Summitt Energy Management Inc.
 

EB-2009-0006

The Board gave notice to Summitt Energy concerning allegations of non-compliance related to reaffirmation practices.  The Board intends to make an order requiring Summitt Energy to pay an administrative penalty.

Jan 30, 2009

Dec 22, 2008

Universal Energy Corporation
 

EB-2009-0005

The Board gave notice to Universal Energy concerning allegations of non-compliance related to Universal’s reaffirmation practices.  The Board intends to make an order requiring Universal Energy to pay an administrative penalty.

Jan 20, 2009

 

 

 

Page last updated 2014-10-27

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