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Implementation of Consumer Protection (Retailer/Marketer) Provisions of the Energy Consumer Protection Act, 2010 (EB-2010-0245)

The Energy Consumer Protection Act, 2010 (the “ECPA”), which came into force on January 1, 2011, established a new framework for the regulation of the activities of licensed electricity retailers and gas marketers (“suppliers”). 

Certain of the Board’s existing regulatory instruments applicable to the activities of suppliers were aligned with the ECPA, and new rules were developed in the context of the enhanced consumer protection environment inherent in the ECPA.

 


Updates

Date

Issue / Document

   

Dec 24-10

The Board has posted updated scripts for verification and renewal for use by suppliers.

Dec 22-10

The Board posted updated electricity and natural gas Disclosure Statements and Price Comparison Sheets, and additional instructions for retailers and marketers who wish to include a Document Control Number on these materials.

Dec 15-10

The Board has posted the Board-approved form of Certificate of Compliance including instructions for use by licensed electricity retailers and licensed gas marketers (“suppliers”).

Dec 15-10

The Board has posted the presentation from the supplier meeting held on December 14, 2010.  Q&A’s will follow shortly.

Dec 9-10

The Board has posted the Board-approved Disclosure Statements and the pre-populated Price Comparison templates which are to be used for new contracts and contract renewals with low-volume consumers that are effective on and after January 1, 2011.

Dec 6-10

The Board has issued a letter to electricity retailers and gas marketers regarding their new conditions of licence under the Energy Consumer Protection Act, 2010.

Nov 29-10

The Board has issued a letter to stakeholders in relation to the implementation of the Energy Consumer Protection Act, 2010 that addresses issues relating to the availability and use of price comparison templates and disclosure statements, as well as the acknowledgement of certificates of compliance.

Nov 17-10

The Board has issued its final Notice adopting a restated Electricity Retailer Code of Conduct, a restated Code of Conduct for Gas Marketers and an amendment to the Gas Distribution Access Rule, together with verification call scripts, renewal/extension call scripts, disclosure statements and price comparison templates.  The new regulatory requirements implement the consumer protection (retailer/marketer) provisions of the Energy Consumer Protection Act, 2010 and come into force on January 1, 2011.

Nov 4-10

The Board has posted a response received from the Ontario EBT Standards Working Group for Retail Settlement and the GDAR EBT Standards Working Group.

Nov 2-10

The Board has posted written comments received from interested stakeholders in response to the Board’s October 15, 2010 Revised Notice of Proposal to replace the Electricity Retailer Code of Conduct and the Code of Conduct for Gas Marketers, and to amend the Gas Distribution Access Rule.

Oct 25-10

The Board has issued its response to a letter from a group of suppliers urgently requesting that the Board consider certain options relating to transitional issues relating to contract renewals. 

Oct 22-10

The Board has received a letter from a group of suppliers urgently requesting that the Board consider certain options relating to transitional issues relating to contract renewals.

Oct 21-10

The Board has issued a letter to the Ontario EBT Standards Working Group for Retail Settlement and the GDAR EBT Standards Working Group to request that the EBT Standards Working Groups identify any issues related to the current EBT processes arising from the implementation of the ECPA, and in particular from the final regulations as filed and the revised proposed revisions to the Board’s regulatory instruments.

Oct 15-10

The Board has issued a Revised Notice of Proposal to replace the Electricity Retailer Code of Conduct and the Code of Conduct for Gas Marketers, and to amend the Gas Distribution Access Rule to implement the consumer protection (retailer/marketer) provisions of the Energy Consumer Protection Act, 2010.  Comments on the Board’s proposals are due on October 29, 2010.

Oct 8-10

The Board has posted a response received from the Ontario EBT Standards Working Group for Retail Settlement and the GDAR EBT Standards Working Group.

Sep 7-10

The Board has posted written comments received from interested stakeholders in response to the Notice of Proposal dated August 12, 2010.

Aug 26-10

The Board has posted the webcast from the August 20, 2010 stakeholder meeting.

Aug 20-10

The Board has issued a letter to the Ontario EBT Standards Working Group for Retail Settlement and the GDAR EBT Standards Working Group to request that the EBT Standards Working Groups identify any issues related to the current EBT processes arising from the implementation of the ECPA, the draft regulations and the proposed revisions to the Board’s regulatory instruments.

Aug 12-10

The Board has issued a Notice of Proposal to replace the Electricity Retailer Code of Conduct and the Code of Conduct for Gas Marketers, and to amend the Gas Distribution Access Rule to implement the consumer protection (retailer/marketer) provisions of the Energy Consumer Protection Act, 2010.  Comments on the Board’s proposals are due on September 3, 2010.

Aug 4-10

The Board has issued a letter to stakeholders that sets out an overview of the consultation process that the Board intends to follow in the coming months to implement the consumer protection provisions of the Energy Consumer Protection Act, 2010.

 


Cost Award Matters

Date

Issue / Document

   

Jun 30-11

The Board has issued its Decision and Order on Cost Awards for this consultation.

Feb 18-11

The Board has posted letters received from suppliers requesting that the Board act as a clearinghouse to facilitate the payment of cost awards.

Feb 1-11

The Board has issued its Notice of Hearing for Cost Awards.

Sep 8-10

The Board has issued its Decision on Cost Eligibility.  Electricity distributors or natural gas distributors who wish to object to any of the cost eligibility requests must file their objection with the Board by September 14, 2010.

Aug 19-10

The Board has posted objections to requests received for cost eligibility in relation to the Board’s consultation on the implementation of the consumer protection (retailer/marketer) provisions of the Energy Consumer Protection Act, 2010.

Aug 19-10

The Board has posted a request for reconsideration of cost recovery in relation to the Board’s consultation on the implementation of the consumer (retailer/marketer) provisions of the Energy Consumer Protection Act, 2010.

Aug 16-10

The Board has posted additional requests for cost eligibility received by the deadline of August 11, 2010 in relation to the Board’s consultation on the implementation of the consumer protection (retailer/marketer) provisions of the Energy Consumer Protection Act, 2010.  Electricity retailers and gas marketers who wish to object to any of the cost eligibility requests must file their objection with the Board by August 18, 2010.

Aug 12-10

The Board has posted requests for cost eligibility received in relation to the Board’s consultation on the implementation of the consumer protection (retailer/marketer) provisions of the Energy Consumer Protection Act, 2010.  Electricity retailers and gas marketers who wish to object to any of the cost eligibility requests must file their objection with the Board by August 18, 2010.

 


Contact

For further information contact the Board’s Industry Relations email IndustryRelations@ontarioenergyboard.ca, or by phone at 416-440-7604. The Board’s toll-free number is 1-888-632-6273.

 

 

Page last updated 2016-02-22

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