OEB logo

Contact Us

Business hours: Monday - Friday, 8:30 a.m. to 5:00 p.m.
Call the OEB: 1-888-632-6273
Toll-free within continental North America
Local: 416-481-1967
Fax: 416-440-7656

Ontario Energy Board
P.O. Box 2319
2300 Yonge Street
Toronto, Ontario, Canada
M4P 1E4

The OEB is located on the northwest corner of Yonge & Eglinton (reception - 27th floor). The office is easily accessible from the subway, at the Eglinton TTC station.

All case filings and other research material are available for viewing in the Board's Robert W. Macaulay Library at 2300 Yonge Street, Toronto. Please call the Board's Librarian at 416-440-7655 for more information.


Consumer Enquiries or Complaints:

To contact us about an enquiry or complaint, the OEB provides consumers with an easy to use online submission form.


Compliance and other Regulatory Enquiries:

If you are an energy market participant or other interested party and would like to raise an issue, seek guidance regarding policy or regulatory obligations, or forward an allegation of non-compliance activity, please contact us:

Online Form:
Begin the online submission process

Include the following:

  • Full contact information
  • Subject - i.e. Accounting, Applications, Filings, Licensing, Rates/Charges, Reporting Requirements etc.
  • Specific details
  • Supporting documents  

By clearly describing the circumstances and providing the background information, we are able to provide a complete response in a faster period of time.

Information officers are available to serve you in English or French from Monday to Friday, 8:30 a.m. to 5:00 p.m. (Eastern Time).

1-877-632-2727 (toll-free within Ontario)
416-314-2455 (within Greater Toronto Area or from outside Canada)


Regulatory Information:

For enquiries about OEB proceedings, regulatory and case filings, submissions for proceedings, etc.


Media Enquiries:

For media enquiries please call 416-544-5171 or email


Website / Technical Enquiries:

For technical enquiries or feedback about the OEB website.


Accessibility Enquiries:

If you have any questions regarding accessibility at the Board, require documents in an alternate format, or wish to provide any feedback regarding the manner in which the Board provides its services to people with disabilities, please contact:









Page last updated 2016-01-20

Bookmark and Share
mobile versiondesktop version