Consumer Reports
The following reports detail the types of questions and concerns raised by consumers to the OEB’s consumer relations centre, and steps the OEB takes to make sure utilities, retailers and marketers are complying with their obligations.
- Total Consumer Contacts and Complaints Received by the OEB
- Consumer Complaints by Issue Type
- Escalated Complaints
- Top 10 Electricity Utility Issues Raised
- Top 10 Natural Gas Utility Issues Raised
- Top 10 Supplier Issues Raised
- Top 10 General/Other Issues Raised
- Supplier Complaints by Company
Archived Reports
- Quarterly Consumer Snapshot (January 2010 - December 2011)
- Low Volume Electricity and Natural Gas Consumer Issue Reports
Statistics Relating to Electricity Retailers and Natural Gas Marketers.
- Overall Consumer Enquiries and Issues
Statistical Breakdown of overall consumer issues raised with the OEB.
Page last updated 2012-05-04
