Consumer Newsletters and Brochures
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Page last updated 2012-05-15
- Electricity
- Your Electricity Bill
Information about your bill - Electricity Prices
Current and historical electricity prices - Your Electricity Utility/Bill Calculator
View current rates and data on your local utility - Smart Meters & Time-of-use
Information on smart meters and time-of-use (TOU) pricing - Customer Service Rules for Electricity Utilities
Rules regarding arrears payments, disconnections, security deposits and equal monthly payments - Top 10 Electricity Utility Issues Raised
Top complaints against electricity utilities received by the OEB
- Your Electricity Bill
- Natural Gas
- Energy Contracts
- Retail Energy Contracts
What you should know when considering an energy contract - Before Signing an Energy Contract:
What You Should Consider - After Signing an Energy Contract:
The Right to Review Your Decision - Nearing the End of an Energy Contract:
How Renewals Work - List of Licensed Retailers
Active electricity and gas retailers - Top 10 Supplier Issues Raised
Top complaints against energy suppliers received by the OEB - Supplier Complaints by Company
Complaints against energy suppliers broken out by company name
- Retail Energy Contracts
- Consumer Protection
- Protecting Consumers in Retail Markets:
The OEB and the Energy Consumer Protection Act - OEB Enforcement Proceedings
Updates on OEB enforcement activity - Help for Low-Income Energy Consumers
The OEB is augmenting rules related to emergency financial assistance, and is developing more flexible customer service rules
- Protecting Consumers in Retail Markets:
- OEB and You
- About the OEB
Quick facts about the OEB - Ontario's Energy Sector
Information on the OEB and how we regulate the Ontario energy sector - Get Involved
Information on how consumers can participate in Board proceedings - Newsletters and Brochures
View consumer bill inserts and brochures - Consumer Reports
Statistics on the issues received by our Consumer Relations Centre - OEB in Your Community
Learn more about the OEB's presentations to consumer groups - Have a Question or Complaint?
Learn more about what the OEB can do for you - Our Customer Service Pledge
Customer service feedback - Top 10 General/Other Issues Raised
General complaints against received by the OEB
- About the OEB
