Ontario Energy Board Customer Service Standards
Members of the public contacting the Ontario Energy Board can expect the following from us:
- Fair, courteous and professional treatment
- Accurate, current and consistent information
- Timely response to requests
- Consideration of consumer concerns and opinions
- Referral to other agencies and resources as appropriate
Feedback on our Service:
To keep any data input in this form, please save a copy to your computer as soon as you open it. Alternately you may complete the form and print a copy for your records.
Your feedback on our performance can help us improve our standards of service. If you have any general comments or suggestions, please let us know by completing the Customer Service Feedback / Complaint form and e-mailing it to us at feedback@ontarioenergyboard.ca.
Customer Service Complaints
If you are not satisfied with the level of customer service you were provided with by a staff member at the Ontario Energy Board, please complete both pages of the Customer Service Feedback / Complaint form and sending it to us by mail, fax (416-440-7656) or by e-mail at feedback@ontarioenergyboard.ca. You may also reach us by telephone at 416-544-5172. We will investigate and respond to your complaint in as timely a manner as possible.
Page last updated 2011-08-11
