Customer Charge

A fixed charge for services to administer your natural gas account.

You will be charged this cost even if you don’t consume any natural gas during a billing period. The charge covers expenses to administer natural gas accounts including meter reading, customer services, equipment maintenance, and emergency response services. The Board approves the Customer Charge annually.

Delivery

Comprised of the costs to transport, store and distribute natural gas:

• Transportation: the cost to transport natural gas from Western Canada and the United States to Ontario. The National Energy Board approves the Transportation tolls and charge.
• Delivery: The cost to deliver natural gas through the utility's distribution system in Ontario to customers. This charge includes all operating and maintenance costs and a regulated rate of return. This charge is approved by the Board.
• Storage: the cost to store natural gas.

Transportation, storage and delivery charges depend upon the amount of natural gas consumed.

Transportation, delivery, and storage charges may be itemized separately on your bill.

The Board approves these charges annually, however occasional adjustments occur when certain accounts are cleared.

Gas Supply Charge

This is the cost of the natural gas itself, charged based on the amount you use. The Board does not allow utilities to profit from the price at which they sell natural gas to their customers. Utilities charge customers the price they pay to obtain natural gas on their customer’s behalf. The price utilities pay for natural gas is determined in a competitive market.

The Board approves the price utilities charge for natural gas quarterly.

Gas Cost Adjustment

The Gas Cost Adjustment may be itemized separately on your bill. The adjustment is the difference between the actual and forecast price of natural gas. The Gas Supply Charge combined with the Gas Cost Adjustment equals the effective rate.