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Consumer Complaints Regarding Suppliers

 

Top 5 Consumer Complaints in 2015 regarding Electricity Retailers (by number of complaints)

 

Complaint Description Number of Complaints
1. Contracts Cancellations, invalid contracts, refund amounts 242
2. In Person Sales Salesperson misconduct, misleading information, incomplete documents 191
3. Internet Sales Agent present during enrolment 23
4. Renewals Improper procedure followed 18
5. Verification Improper procedure followed 10

 

 

Note: These numbers are not an indication of whether or not electricity retailers were following the rules and regulations.

 


 

Top 5 Consumer Complaints in 2015 regarding Natural Gas Marketers (by number of complaints)

 

Complaint Description Number of Complaints
1. Contracts Cancellations, invalid contracts, refund amounts 120
2. In Person Sales Salesperson misconduct, misleading information, incomplete documents 81
3. Renewals Improper procedure followed 23
4. Internet Sales Agent present during enrolment 7
5. Verification Improper procedure followed 4

 

 

Note: These numbers are not an indication of whether or not natural gas marketers were following the rules and regulations.

 

 

 

 

Page last updated 2016-12-06

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Ontario Coat of ArmsONTARIO ENERGY BOARD
P.O. Box 2319
2300 Yonge Street
Toronto, Ontario, Canada
M4P 1E4

1-877-632-2727 (toll-free within Ontario)
416-314-2455 (within Greater Toronto Area or from outside Canada)
Fax: 416-440-7656

Business hours: Monday - Friday, 8:30 a.m. to 5:00 p.m.

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