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Retail Energy Contracts

If you are approached to sign or renew a gas or electricity contract for your home or small business, it’s important to know who you’re dealing with. Energy company salespeople must wear an ID badge and give you a business card.

Four things to remember if you are approached to sign an energy contract:

Always make sure you get a business card and look at the salesperson’s ID badge first

Don’t share personal information (i.e. your gas or electricity bill) unless you are sure you want to sign a contract

Carefully read the contract, disclosure statement and price comparison provided by the salesperson

The Ontario Energy Board does not go door to door

 

For more tips and information on energy contracts, see our Video and Tipsheets below, or read our latest Consumer Brochure.

 


 

VIDEO: KNOW WHO YOU'RE DEALING WITH
TIPSHEETS

Are you a residential consumer and considering an energy contract? Our tip sheets can help you make the choice that's right for you.

  1. Before Signing an Energy Contract: What You Should Consider
     
  2. After Signing an Energy Contract: The Right to Review Your Decision
     
  3. Nearing the End of an Energy Contract: How Renewals Work

 

You can also read this information   
in other languages:
  other languages
Arabic Chinese Greek Italian Polish Portuguese Punjabi Spanish Tagalog Tamil Vietnamese

 

What is the OEB's relationship to Energy Companies?

The Ontario Energy Board regulates the conduct of companies that offer retail energy contracts to residential and small business electricity and natural gas consumers in Ontario.

Here are some of the things that the Board does to protect the interests of consumers:

  • We license electricity retailers and gas marketers and require them to follow fair business practices
     
  • We provide comprehensive information to residential and small business consumers on their rights and responsibilities; and
     
  • We monitor and enforce compliance so that electricity retailers and gas marketers are accountable if they do not follow their legal or regulatory obligations (See OEB Enforcement Proceedings page on the Industry side of our website)

Ontario's Energy Consumer Protection Act, 2010 (ECPA) paved the way for additional protection for residential and small business energy consumers. Visit the Ministry of Energy website for more information about the ECPA. After the ECPA took effect, we updated our own rules for electricity retailers and gas marketers.

 

The Energy Consumer Protection Act, 2010 (ECPA)

The ECPA established a new framework for retailers and marketers offering contracts to residential and small business consumers, including:

 

More Information

Before Signing a Contract After Signing a Contract Nearing the End of a Contract: Renewals List of Active Retailers and Marketers

Use the OEB online bill calculator to get a monthly bill estimate for electricity or natural gas, whether you’ve signed an energy contract or buy directly from your local utility.

Your Electricity Utility - Bill Calculator Your Natural Gas Utility - Bill Calculator
 

 

 

 

Page last updated 2013-11-26

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Ontario Coat of Arms ONTARIO ENERGY BOARD
P.O. Box 2319
2300 Yonge Street
Toronto, Ontario, Canada
M4P 1E4

1-877-632-2727 (toll-free within Ontario)
416-314-2455 (within Greater Toronto Area or from outside Canada)
Fax: 416-440-7656

Business hours: Monday - Friday, 8:30 a.m. to 5:00 p.m.

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