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Steps for Making a Complaint

If you have a question or complaint about an electricity or natural gas utility, an electricity retailer or a natural gas marketer, please let us know. We regulate Ontario’s energy sector and part of our role is ensuring that companies follow all applicable laws, regulations and regulatory requirements that we have authority to enforce.

 

Complaint Process

OEB complaint process

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Page last updated 2015-09-09

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Ontario Coat of ArmsONTARIO ENERGY BOARD
P.O. Box 2319
2300 Yonge Street
Toronto, Ontario, Canada
M4P 1E4

1-877-632-2727 (toll-free within Ontario)
416-314-2455 (within Greater Toronto Area or from outside Canada)
Fax: 416-440-7656

Business hours: Monday - Friday, 8:30 a.m. to 5:00 p.m.

Submit a Question or Complaint