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Contact OEB Consumer Relations

Have a Question? Have a Complaint?

The Ontario Energy Board wants to help…

If you have a question or complaint about an electricity or natural gas utility, an electricity retailer or a natural gas marketer, please let us know. As the regulator, part of our role is ensuring that companies follow all applicable laws and rules that we have authority to enforce. Refer to the list below to see what types of issues the OEB can help you with.

 

 

contact_icon_onlineOnline/Email

To contact us about an enquiry or complaint:

For questions on the Ontario Electricity Support Program (OESP), visit OntarioElectricitySupport.ca.

contact_icon_phoneTelephone/Fax/TTY

Information officers are available to serve you in English or French from Monday to Friday, 8:30 a.m. to 5:00 p.m. (Eastern Time).

Telephone:
1-877-632-2727 (toll-free within Ontario)
416-314-2455 (within Greater Toronto Area or from outside Canada)

Fax:
416-440-7656

TTY (for use with other TTY machines only):

1-844-621-9977 (toll-free within Ontario)
416-544-5190 (within Greater Toronto Area or from outside Canada)

contact_icon_mailMail

Business hours: Monday - Friday, 8:30 a.m. to 5:00 p.m.

Ontario Energy Board
P.O. Box 2319
2300 Yonge Street, 27th Floor
Toronto, Ontario, Canada
M4P 1E4

 

 

What types of issues can the OEB help you with?
There are some issues we can help with and others where we suggest you try another source first. The following table lists some of them. If you are unsure whether we can help with your issue, please call our Consumer Relations Centre at one of the numbers listed above.

TOPIC

QUESTION/ISSUE

WHO TO CONTACT

Your Electricity or Natural Gas Bill and Prices Disagreement with charges that appear on your bill Utility
Energy prices and how they are set OEB
Complaint about your utility (read the steps for making a complaint about your utility) Utility first, then OEB if complaint is not resolved
Ontario Electricity Support Program (OESP) OntarioElectricitySupport.ca
Emergency Financial Assistance for low-income consumers (read more about emergency financial assistance) Utility
Your Electricity or Natural Gas Service Setting up a new account/moving Utility
Service outages/problems Utility
Energy Contracts General information about signing or renewing contracts (read more about energy contracts) OEB
Complaints about an electricity retailer or natural gas marketer (read the steps for making a complaint about retailers and marketers) Retailer or Marketer first, then OEB if complaint is not resolved
General Energy Information Request for OEB brochures/newsletters OEB online brochure order form
Request for OEB consumer outreach representative to speak at your community event OEB
Hot Water Heater Rentals Complaints about hot water heater rental agents (read the Ministry of Consumer Services Consumer Alert – Hot Water Heater Rentals) Ministry of Consumer Services
Other Products or Services:
Furnace
Thermostats
3rd Party billing
Carbon Credit/ Offset
Energy Audits
Gasoline/ Oil
Home protection/ Insurance Plans
HVAC
Propane
Sewage
Water
The OEB does not regulate these products or services. Ministry of Consumer Services
Landlord / Tenant Issues The OEB does not regulate landlord / tenant issues. Landlord and Tenant Board

 

 

 

Page last updated 2016-10-12

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Ontario Coat of ArmsONTARIO ENERGY BOARD
P.O. Box 2319
2300 Yonge Street
Toronto, Ontario, Canada
M4P 1E4

1-877-632-2727 (toll-free within Ontario)
416-314-2455 (within Greater Toronto Area or from outside Canada)
Fax: 416-440-7656

Business hours: Monday - Friday, 8:30 a.m. to 5:00 p.m.

Submit a Question or Complaint