• Electricity
  • Your Electricity Bill
    Information about your bill
  • Electricity Prices
    Current and historical electricity prices
  • Your Electricity Utility/Bill Calculator
    View current rates and data on your local utility
  • Smart Meters & Time-of-use
    Information on smart meters and time-of-use (TOU) pricing
  • Customer Service Rules for Electricity Utilities
    Rules regarding arrears payments, disconnections, security deposits and equal monthly payments
  • Top 10 Electricity Utility Issues Raised
    Top complaints against electricity utilities received by the OEB
• Natural Gas
  • Your Natural Gas Bill
    Information about your bill
  • Natural Gas Rates
    Current and historical natural gas rates
  • Your Natural Gas Utility/Bill Calculator
    View current rates and data on your local utility
  • Top 10 Natural Gas Utility Issues Raised
    Top complaints against gas utilities received by the OEB
• Energy Contracts
  • Retail Energy Contracts
    What you should know when considering an energy contract
  • Before Signing an Energy Contract:
    What You Should Consider
  • After Signing an Energy Contract:
    The Right to Review Your Decision
  • Nearing the End of an Energy Contract:
    How Renewals Work
  • List of Licensed Retailers
    Active electricity and gas retailers
  • Top 10 Supplier Issues Raised
    Top complaints against energy suppliers received by the OEB
  • Supplier Complaints by Company
    Complaints against energy suppliers broken out by company name
• Consumer Protection
  • Protecting Consumers in Retail Markets:
    The OEB and the Energy Consumer Protection Act
  • OEB Enforcement Proceedings
    Updates on OEB enforcement activity
  • Help for Low-Income Energy Consumers
    The OEB is augmenting rules related to emergency financial assistance, and is developing more flexible customer service rules
• OEB and You
  • About the OEB
    Quick facts about the OEB
  • Ontario's Energy Sector
    Information on the OEB and how we regulate the Ontario energy sector
  • Get Involved
    Information on how consumers can participate in Board proceedings
  • Newsletters and Brochures
    View consumer bill inserts and brochures
  • Consumer Reports
    Statistics on the issues received by our Consumer Relations Centre
  • OEB in Your Community
    Learn more about the OEB's presentations to consumer groups
  • Have a Question or Complaint?
    Learn more about what the OEB can do for you
  • Our Customer Service Pledge
    Customer service feedback
  • Top 10 General/Other Issues Raised
    General complaints against received by the OEB

Contact Consumer Relations

The OEB Consumer Relations Centre welcomes your enquiries. Have a Question or Complaint? Click here to find out what you need to know before contacting the OEB.

Online

To contact us about an enquiry or complaint, the OEB provides consumers with an easy to use online submission form.

• Begin the online submission process

Telephone

Information officers are available to serve you in English or French from Monday to Friday, 8:30 a.m. to 5:00 p.m. (Eastern Time).

1-877-632-2727 (toll-free within Ontario)
416-314-2455 (within Greater Toronto Area or from outside Canada)

Fax

416-440-7656

Address

Business hours: Monday - Friday, 8:30 a.m. to 5:00 p.m.

Ontario Energy Board
P.O. Box 2319
2300 Yonge Street, 27th Floor
Toronto, Ontario, Canada
M4P 1E4

Page last updated 2009-12-07