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Consumer Protection

The Board has a number of rules to make sure energy consumers across Ontario are treated fairly

Energy Contracts
Low-Income Consumers
Customer Service Rules:
Electricity    |Natural Gas

Bill Calculators

(Residential & Small Business)
Use our calculators to estimate your bill or to see how your bill might look based on a contract with an energy retailer

Your Electricity Utility
Your Natural Gas Utility

Have a Question or Complaint?

Contact the OEB Consumer Relations Centre

Contact Us

Understanding your bill

Have questions about your electricity or natural gas bill?

Your Electricity Bill
   Global Adjustment
Your Natural Gas Bill

FIND AN APPLICATION

If you saw a Notice of Application regarding your utility in your local newspaper, you can view the application and related documents by entering the case number (listed in the Notice) below.
Enter the case number using following format: EB-yyyy-####

OEB ENERGY EAST CONSULTATION

OEB Energy East Consultation

CONSUMER INFORMATION IN OTHER LANGUAGES

other languages
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Smart Meter Lane
conservation links
saveONenergy

 

 

TIME-OF-USE PRICES


TIERED PRICES

up to 1,000 kWh: 8.8 ¢/kWh
above 1,000 kWh: 10.3 ¢/kWh

 

Learn more about electricity prices

NATURAL GAS RATES

Union Gas Limited: 19.2103 ¢/m3
Enbridge Gas
Distribution Inc.:
17.6755 ¢/m3
Natural Resource
Gas Limited:
26.2277 ¢/m3

The rate for NRG includes storage and transportation charges

*October 1, 2014 Rates

 

Learn more about natural gas rates


Long-Term Energy Plan

emPOWERme website

 

Page last updated 2014-11-11

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Ontario Coat of Arms ONTARIO ENERGY BOARD
P.O. Box 2319
2300 Yonge Street
Toronto, Ontario, Canada
M4P 1E4

1-877-632-2727 (toll-free within Ontario)
416-314-2455 (within Greater Toronto Area or from outside Canada)
Fax: 416-440-7656

Business hours: Monday - Friday, 8:30 a.m. to 5:00 p.m.

Submit a Question or Complaint